![]() I complained and requested they refund the courier cost and cost of replacement item as it would not have been stolen if they had correctly delivered it. They had to be chased every step of the way for communication and after weeks said they were closing the case as "they could not resolve it" and told me to contact the sender who was in no way at fault and not responsible for refunding me. It's not that they couldn't resolve it - refunding me would have resolved it perfectly, they chose not to resolve it. I am left out of pocket because they failed to deliver the service that was paid for and over all I feel there has been appalling handling of this and terrible customer service. My parcel has been picked up on 30th August and till 10th of september it didn't move. I called then enquired about then they said "Yeah its been picked up and we don't know where it is" then made an escalation and on 13th they said its out for delivery. ![]() ![]() Then after an hour they said no one was there on the property. I called again and there was a rude women who didn't even allow me to talk, kept on putting me on hold and didn't give any answer. I was patient and asked if she is a new trainee and said no. I asked her to redeliver to the same address and she said she can't do it come and pic up the parcel. Thats where i lost my patience, as we are in level 2 our office address can't be ised, hence this is my only address. I asked her to put through to manager or someone higher but she hung up. I don't want to put her name here to ruin.
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